Removals Holland Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Holland Park provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company means Removals Holland Park, the provider of the removal and related services.

Customer means the person, firm or company who requests, books or uses the services of the Company.

Services means any removal, packing, storage, waste removal or related services supplied by the Company.

Quotation means the written or clearly stated price estimate for the Services, provided by the Company to the Customer, whether by message, letter or similar communication.

Goods means all items of any kind that are to be moved, transported, handled, stored or otherwise dealt with by the Company in the course of providing the Services.

2. Scope of Services

The Company provides domestic and commercial removal services, including loading, transportation and unloading of Goods. Additional services such as packing, unpacking, dismantling and reassembly of furniture, and short-term storage may be offered by prior agreement.

The Company may also assist with removal of certain items for disposal or recycling, subject to waste regulations and specific agreement. All services are provided subject to these Terms and Conditions.

3. Quotations and Pricing

All Quotations are based on the information provided by the Customer at the time of enquiry. The Customer is responsible for ensuring that all relevant information is complete and accurate, including the volume and nature of the Goods, property access, parking arrangements, floor levels, and any special handling requirements.

Unless expressly stated otherwise, Quotations exclude customs duties, parking fees, congestion charges, tolls, local authority permits, and any fees charged by third parties. Any such costs incurred by the Company in the performance of the Services will be payable by the Customer in addition to the quoted price.

Quotations are normally provided as estimates. The Company reserves the right to adjust the final price if:

There are additional Goods not disclosed at the time of quotation.

Access is more restricted than originally stated or reasonably anticipated.

The move takes longer due to circumstances beyond the Companys control, such as delays in key collection, waiting for access, or unforeseen loading difficulties.

Extra services are requested by the Customer on the day of the move.

Unless otherwise agreed in writing, a Quotation is valid for 30 days from the date of issue. Acceptance of a Quotation does not guarantee a booking until confirmed by the Company in accordance with section 4.

4. Booking Process

A booking is made when the Customer confirms acceptance of the Quotation and the Company confirms availability for the requested date and time. The Company may require a deposit or prepayment to secure a booking. The Customer will be informed of any such requirement prior to confirmation.

It is the Customers responsibility to check the booking details carefully, including dates, addresses, and scope of work. Any errors or changes should be notified to the Company as soon as possible, as they may affect availability and the price.

The Company reserves the right to decline or cancel any booking if the information provided is incomplete, misleading, or if the Company reasonably believes that providing the Services would be unsafe, unlawful, or impracticable.

5. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the Goods, access conditions and any special requirements.

Arrange suitable parking and, where necessary, obtain any permits required to allow the Companys vehicles to park and load or unload.

Ensure that all Goods are properly packed and ready for transport unless packing services have been expressly included in the Quotation.

Remove or adequately secure any fixtures, fittings, or loose items that may be damaged or cause damage during the removal process.

Be present or represented at the collection and delivery addresses to provide access and sign any relevant documentation.

Notify the Company in advance of any items that require special handling, are particularly valuable, fragile or of unusual size or weight.

The Customer is responsible for ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority from the owner to move them. The Customer shall indemnify the Company against any claim brought by a third party in relation to the Goods.

6. Payments

The Customer agrees to pay the Companys charges in accordance with the Quotation and any subsequent adjustments agreed or arising under these Terms and Conditions.

Unless otherwise agreed, payments are due as follows:

Any required deposit or prepayment is due at the time of booking.

The balance is due on or before completion of the Services on the moving date.

Payment may be required in cleared funds prior to the commencement of the Services. The Company reserves the right to refuse to commence or continue the Services if payment has not been made when due.

Interest may be charged on overdue amounts at a reasonable rate from the due date until the date of payment in full. The Customer shall also be liable for any reasonable costs incurred by the Company in recovering overdue payments, including debt recovery agency fees and legal costs.

7. Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, notice must be given in writing or by clear verbal communication that is acknowledged by the Company.

The following cancellation charges may apply:

More than 7 days before the agreed move date: any deposit may be refunded, less any reasonable administrative costs already incurred.

Between 3 and 7 days before the agreed move date: the Company may retain a proportion of the quoted price or deposit to cover allocated time and resources.

Less than 3 days before the agreed move date or on the day of the move: up to 100 percent of the quoted price may be charged.

Any specific cancellation terms provided to the Customer at the time of booking will apply in addition to this section where not inconsistent.

If the Company needs to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other unforeseen events, the Company will notify the Customer as soon as practicable and seek to agree an alternative date. The Company shall not be liable for any indirect losses resulting from such cancellation or postponement, but any prepayments for unperformed Services will be refunded or credited.

8. Access and Parking

The Customer is responsible for ensuring that appropriate access and parking are available at both collection and delivery addresses. This includes arranging any necessary permits, suspensions or authorisations, and informing the Company of any height, width or weight restrictions that could affect the Companys vehicles.

If suitable access or parking is not available, and this causes delay, additional carrying distances, or the use of smaller vehicles, the Company may make additional charges for the extra time, labour and equipment required.

9. Excluded Items

The Company will not carry or handle the following items unless expressly agreed in writing and only where legally permissible:

Explosive, hazardous, flammable or corrosive materials, including gas cylinders, fuels, paints and solvents.

Illegal goods, stolen property, or items in breach of statutory regulations.

Live animals, plants or perishable goods that may deteriorate in transit or storage.

Cash, jewellery, watches, precious metals, securities, important documents or collections of high value, unless the Company has specifically agreed and additional insurance arrangements have been made.

If any such items are handled without the Companys knowledge, the Company shall have no liability in respect of loss or damage to them, and the Customer shall indemnify the Company for any loss, damage, fine or expense arising from their presence.

10. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to Goods, or for delay, shall be limited as set out in this section.

The Company shall not be liable for:

Loss or damage arising from the inherent vice, defect or fragility of Goods, or where Goods were not properly packed by the Customer.

Loss or damage resulting from fair wear and tear, atmospheric or climatic conditions, or gradual deterioration.

Loss or damage caused by war, terrorism, civil commotion, industrial disputes, natural disasters, or other events beyond the Companys reasonable control.

Any indirect or consequential loss, including but not limited to loss of profits, income, business, opportunity or enjoyment.

The Companys total liability for loss of or damage to Goods caused by its negligence or breach of contract shall not exceed a reasonable limit per item or per consignment, as notified to the Customer or as otherwise determined by applicable law, unless a higher value has been declared by the Customer and accepted by the Company with an additional charge for extended cover.

Where loss or damage is discovered, the Customer must notify the Company in writing or by a clearly recorded communication as soon as reasonably possible and in any event within a reasonable period after delivery. The Customer shall allow the Company reasonable opportunity to inspect any alleged damage.

11. Delays and Time Limits

Whilst the Company aims to adhere to agreed dates and times, all collection and delivery times are estimates unless expressly guaranteed in writing. The Company will not be liable for delays caused by traffic conditions, weather, accidents, road closures, waiting for keys, or other factors beyond its control.

If the Company is delayed in completing the Services for reasons attributable to the Customer, such as lack of access, incomplete packing, or changes to the inventory, additional charges may be applied for waiting time or extra hours worked.

12. Waste and Disposal Regulations

Where the Company agrees to remove items for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they do not include hazardous or prohibited waste.

The Company will handle waste removal in accordance with relevant UK laws and regulations, including the duty of care relating to controlled waste. The Company reserves the right to refuse to take any items that appear unsafe, unlawful to transport, or unsuitable for standard waste streams.

Additional charges may apply for the disposal of bulky items, electrical items, mattresses, or materials requiring special treatment or transfer to specific facilities. The Customer will be informed of these charges where reasonably foreseeable.

The Customer remains responsible for any waste left behind if it is not included in the agreed Services. The Company is not obliged to clear properties of all items unless this has been expressly included in the Quotation.

13. Insurance

The Company maintains appropriate insurance cover for its legal liabilities arising from the provision of the Services. This cover is subject to policy terms, conditions and exclusions. It is the Customers responsibility to arrange additional insurance for Goods if the standard cover is insufficient for their needs.

Details of the Companys liability cover can be made available to the Customer on request. The Customer should carefully consider whether they require separate household or business insurance for Goods in transit or storage, particularly for valuable or fragile items.

14. Complaints

Any concerns or complaints regarding the Services should be raised with the Company as soon as possible, so that the issue can be investigated and addressed. The Customer should provide full details, including dates, locations, and a description of any loss or damage.

The Company will aim to respond within a reasonable time and may request further information or evidence. Both parties shall act reasonably and in good faith in attempting to resolve any dispute.

15. Data Protection and Privacy

The Company will collect and use personal data only as necessary to provide the Services, manage bookings, process payments and comply with legal obligations. Customer information will be handled in accordance with applicable data protection laws in the United Kingdom.

The Customer agrees that their contact details may be used for communication relating to their booking and for essential updates regarding the Services. Personal data will not be sold to third parties. Any sharing of data with third parties will be limited to what is required to perform the Services or meet legal or regulatory requirements.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings or agreements, whether oral or written, relating to the same subject matter.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations as necessary to deliver the Services, while remaining responsible for the proper performance of those Services.

By proceeding with a booking and allowing the Company to commence work, the Customer confirms acceptance of these Terms and Conditions.